Last Saturday (1 week ago), I sent my contact info to some Comcast e-mail addresses as requested by @ComcastMelissa, which replied the e-mail I sent to we_can_help@comcast.com. At the time I write this, my connection dropped 4 times in the last half hour (I arrived at home a half hour ago). No reply from Comcast so far. Yesterday I sent another e-mail, just in case:
"Unfortunately, as usual, still waiting for a reply."
I think it would be more honest to hear something like "give up, we won't fix your connection". My property manager jokes about this saying "they will solve the problem when you move to another apartment".
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