Calling again to at least get my 50 bucks back

Since after 1 hour the supervisor Mr. Darrell didn't call me back as promised, I called the customer service again. After 11 minutes on the phone, the guy on the phone said I am going to be refunded for this "residential trouble call" on my next bill. Also I told him about this blog, and he said he was going to read it when he get home. Maybe I'll gain an insider fan.